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Department of Premier and Cabinet

Complaints Handling Resource - Self Audit Tool - Person centred complaints resolution process self audit

This self audit will help your disability service assess the effectiveness of your current complaints handling systems and processes, and identify and implement improvements where required.

Contents

Background:  Relevant Principles and Standards

Outline of Principles used in Self Audit

How to use the Self Audit

Indicators of Service Quality

Collecting Evidence

Evidence of a System

Critical Characteristics of Evidence

Introduction to the Self Audit


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