2020 State Service Employee Survey

ABOUT THE SURVEY

The 2020 State Service Employee Survey (the Survey) was conducted from 10 to 31 March. The Survey provides all employees and officers with the opportunity to share their perceptions of what it is like to work with the TSS, and provide feedback on what they value as employees.

As in previous years, the 2020 Survey asked questions about a range of topics, including:

diversity;
employee engagement;
workplace health, safety and wellbeing;
job satisfaction; and
team work.

The results of the Survey inform the development of whole-of-service and agency-level workforce policies and practices that support employees and contribute to positive working environments, as well as contributing to reporting required under the State Service Act 2000.

The following is an overview of the 2020 Survey results at a whole-of-service level. The full results can be viewed online on the SSMO website²⁶.

In 2020, 6,612 people completed
the State Service Employee Survey
(a response rate of 21.7%).

DEMOGRAPHICS

The following charts show the demographic profile of respondents to the Survey in comparison to the demographic profile of the State Service as at March 2020²⁷.

The profile of respondents resembled that of the overall TSS in gender²⁸ and employment status, however the split of employees by their employment condition showed a greater response rate from employees working on a full-time basis.

Survey respondents by gender = 67% female, 30% male, 3% prefer not to say.

Survey respondents by status = permanent 85%, fixed-term 12%, Officers 1%

Survey respondents by condition = full-time 66%, Part-time 34%.

KEY INDICES

High-level indices group together related questions in the areas of job satisfaction, workplace diversity, wellbeing, and engagement. These indices provide an overview of employee perceptions in these areas using a mean (average) index score, and indicate whether employees experience a safe, diverse, and rewarding working environment.

INDEX	2018	2020
Overall Job Satisfaction	67	67
Workplace Diversity	72	73
Wellbeing	64	65
Engagement	66	65

SNAPSHOT OF RESULTS

The following tables show a comparison of percentage agreement responses for the 2018 and 2020 Surveys at a whole-of-service level. The full range of response categories are also shown for the 2020 Survey results.

	2020 Total % Agree	2018 Total % Agree	2020 Results %
Question	2020 Total % Agree	2018 Total % Agree	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Don’t Know
People in my workgroup treat each other with respect.	77	75	34	43	12	8	3	0
My manager/supervisor has a positive attitude towards employees with diverse backgrounds.	80	78	37	43	11	3	2	4
My manager encourages people in my workgroup to monitor and improve the quality of what we do.	76	74	36	41	14	7	3	0
My manager expects a high standard of ethical behaviour.	85	85	46	39	9	3	2	1
Bullying is not tolerated in my agency.	62	60	25	38	16	13	7	2
The people in my work group and colleagues have a positive attitude towards employees with diverse backgrounds.	81	80	33	48	12	4	2	2
I would recommend my agency as a good place to work.	63	63	20	43	21	10	5	N/A
I am proud to tell others I work for my agency.	69	69	26	43	21	7	3	N/A

Workplace Bullying and Sexual Harassment

	2020 (%)			2018 (%)
Question	Yes	No	Unsure	Yes	No	Unsure
Have you personally experienced workplace bullying at work in the last 12 months?	21	74	5	23	73	4
Have you personally experienced sexual harassment at work in the last 12 months?	2	98	0	2	98	0

^{26. http://www.dpac.tas.gov.au/divisions/ssmo/employee_survey}

^{27. Current for comparison purposes as at the time of the Survey.}

^{28. The 2020 Survey results and March 2020 workforce data includes <1% of employees who identify as a gender other than male or female, as a result, the ‘other’ category has been excluded from this chart.}