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Contact Details

By phone
Contact the Digital Strategy and Services on 03 6166 3111. For service queries, please call 1800 255 505. or Service Tasmania on 1300 135 513.

Our staff
Use the Tasmanian Government Directory to find staff contact details

Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.

Services

Digital Strategy and Services (DSS) works collaboratively with Tasmanian Government agencies to deliver a range of digital technology products and services, including core infrastructure, networking and data services.

For all service requests and queries, please call 1800 255 505 or email smc@dpac.tas.gov.au. Authorised users may also log in to the SMC Web Portal.

Mobile phones	A range of mobile voice and data packages for Tasmanian Government agencies Single point of contact for ordering new services and devices International roaming Comprehensive billing and web-based reporting Specifications for available devices is available on our suppliers' websites: Optus and Telstra
Fixed telephony	Fixed telephony connection, services and handsets Volume call handling - call queuing, interactive voice response (IVR) Inbound 1300 and 1800 call services eSMS services eFax services Teleconferencing Videoconferencing
Corporate applications	Human Resources Finance Business reporting
Government Directory	Offical Tasmanian Government Directory available at www.directory.tas.gov.au
Networking Tasmania	Core services - highly available, integrated services delivering switching and routing across the network, as well as security, gateways and other central services Value-added services - load balancing, content filtering, domain name and IP address management Connection services - end-to-end managed wide area network (WAN) services, connecting sites and the network core Internet services - filtered internet feed, including access to AARNet for eligible education and research organisations Data Centre as a Service (DCaaS) - cloud-based data centre facilities for hosting computing infrastructure Infrastructure as a Service (IaaS) - cloud-based infrastructure for hosting information and applications Local Area Networking as a Service (LANaaS) - on-premises network services, including Wi-Fi
Email and calendaring	Consolidated, whole-of-government email and calendar service Central identity management for seamless multi-agency access to central services
Client relationship management	A client relationship management team responsible for liaising with clients at multiple levels, as well as providing an escalation point to assist with the resolution of critical issues