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State Service employees have the right to feel safe at work.
The Tasmanian State Service and unions are working together on a whole-of-government campaign to address occupational violence and aggression in our workplaces.
Occupational violence and aggression is any incident, irrespective of the intent or harm, where an employee is verbally, physically or psychologically abused, harassed, or threatened by a member of the public. State Service employees work hard to provide a range of services to the Tasmanian community. In return, State Service employees expect that the public will treat them with respect. Violent or aggressive behaviour towards employees from customers, clients or the general public will not be tolerated.
It is important that employees understand their rights and what actions they can take if they experience violent or aggressive behaviour from the public.
There are a number of practical steps employees can take if they have experienced violent or aggressive behaviour from the public including:
As part of this work a Statement of Principles has been developed. The Statement of Principles define occupational violence in a State Service context, identified factors that will be taken into consideration when determining consequences and sets out the support employees can expect.
Any incident, irrespective of the intent or harm, where an employee is verbally, physically or psychologically abused, harassed, or threatened by members of the public including:
Occupational violence and aggression can occur within the workplace while employees are doing their job. The workplace may include offices, customer service centres, client’s homes, social events, courts, schools and hospitals.
It can also occur outside of the workplace for example when a client or customer approaches an employee at the supermarket, a football game or when walking down the street.
Occupational violence and aggression includes:
In the Tasmanian State Service we provide a wide range of services to the Tasmanian community including patients, students, inmates, licence holders, business stakeholders and the broader public. The safety and well-being of our employees and the community is our priority and we are committed to:
Our employees have the right to feel safe at work. We will not tolerate any form of violent or aggressive behaviour towards our employees from customers, clients or the general public.
We aim to provide a high standard of service; however we understand that sometimes clients may feel their needs aren’t met. We encourage clients to talk to us if they have feedback on their experience.
Tasmanian State Service employees expect that the public will | Tasmanian State Service employees will |
---|---|
Act in a manner that is not violent or aggressive | Provide courteous and professional service |
Treat them and other stakeholders with respect | Be open, accountable and respectful |
Use calm and appropriate forms of communication | Keep the client well informed and communicate clearly |
Be open and honest and provide accurate information | Provide accurate and timely advice and services |
Be cooperative | Work cooperatively to understand clients’ needs |
Act in a way that is non-discriminatory | Act in a way that is non-discriminatory |
Take an active role in creating and maintaining a safe environment for everyone. | Take an active role in creating and maintaining a safe environment for everyone. |
For more information please contact your Human Resources Branch