• Community Partnerships and Priorities
• Digital Strategy and Services
• Office of Local Government
• Office of Parliamentary Counsel
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• Office of the Secretary
• Office of Security and Emergency Management
• Corporate and Government Services
• Policy Division
  • Collaboration
  • Intergovernmental relations
  • Lifting Literacy
  • Tasmania's Place in the Asian Century
  • Partnership with the University of Tasmania
  • State Policies
  • Daylight saving in Tasmania
  • Contact
  • Medicinal Cannabis
  • Constitutional Recognition of Tasmanian Aboriginal people
  • Brand Tasmania Project
  • Premier’s Health and Wellbeing Advisory Council
  • Premier's Youth Advisory Council
  • Review of the Tasmanian State Service
    • Terms of Reference
    • Governance and Reference Group
    • Phase One Consultation
    • Phase Two Consultation
    • TSSR_Final_Report.pdf
    • Reports
    • Roadmap to Reform
    • Government Response to the Independent Review of the Tasmanian State Service.pdf
• Service Tasmania Unit
• State Service Management Office

Contact Details

By phone
Find the number of a specific division or office to contact them directly or call Service Tasmania on 1300 135 513.

Our staff
Use the Tasmanian Government Directory to find staff contact details

Social media
Follow our social media accounts to keep up to date with specific programs and initiatives.

Roadmap to Reform

The Tasmanian State Service Review Final Report made 77 recommendation across 5 domains:

• principles and values
• leadership
• capability
• workforce
• service delivery

Principles and Values

• Work as a single Tasmanian State Service and promote the concept
• Rewrite the State Service Principles to provide more contemporary, directional and engaging values and principles for the TSS
• Measure progress towards implementing the values

Leadership

• Broaden the functions and accountabilities of heads of agency to include cross-agency policies and programs
• Increase the focus of the TSS on whole-of-government priorities and create the governance to drive them
• Promote the principle of stewardship across the TSS
• Design and implement a talent development program for leadership in the TSS

Capability

• Develop a whole-of-service capability review and improvement framework
• Enhance the State’s data sharing and analysis capability
• Prepare the business case for a shared service for transactional corporate services
• Introduce a functional leadership model for capability across the TSS
• Build momentum in the digitalisation of the TSS
• Continue to build intellectual partnerships with others

Workforce

• Delegate all operational employment decisions to heads of agency and increase accountability for decision-making
• Rewrite employment directions to be standards-based directions with supporting guides and policies
• Undertake workforce planning across all agencies and at a whole-of-service level
• Develop a whole-of-service capability framework for the TSS and use it as the foundation for increased capability development and more effective performance management
• Increase the efficiency of recruitment through the increased use of group recruitment
• Develop and promote communities of professional practice across the TSS
• Promote increased mobility in the TSS
• Promote and manage flexible working arrangements, including increasing consistency and facilitating regional employment

Service delivery

• Use life events as an organising principle for services
• Renew Service Tasmania’s mandate and enhance services across shopfronts, phone and digital services
• Develop standards for person-centred service delivery in government and a framework for place-based and co-designed initiatives in Tasmania
• Audit existing TSS premises and identify options for improved integration of services and programs and the co-location of TSS employees
• Develop a shared community population outcomes framework and invest in system management capability.