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Individual councils are responsible for dealing with these kinds of complaints. The Local Government Act includes accountability measures under which councils can be held responsible to their communities for their actions and decisions.
Every council must have a customer service charter which explains how the council will deal with a complaint. Council charters typically provide:
For more information, you can obtain a copy of your council's customer service charter from the council's website or directly from the council. Contact details for your local council and links to the council's website are provided in the Local Government Directory.
Under the Local Government Act 1993all councils are required to have a code for tenders and contracts, providing a framework for best practice tendering and procurement methods and incorporating the following purchasing principles:
The code for tenders and contracts is required to include a complaint resolution process. You can obtain a copy of your council's code from the council's website or directly from the council.
Contact details for your council and links to the council's website are provided in the Local Government Directory.