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Gamblers Help Support Services
Gamblers Help is a suite of commissioned specialist support services that address the Focus Areas outlined in the Gambling Support Program Strategic Framework 2014-2019 through a Commissioning for Outcomes framework. The Gamblers Help suite consists of three specialist gambling support services:
- in-person support services that are offered in business hours (9am-5pm Monday to Friday)
- telephone-based support services that are offered 24 hours a day, 7 days a week
- online support services that are offered 24 hours a day, 7 days a week.
Gamblers Help - in-person gambling specialist support services include:
- individual, family and therapeutic counselling
- facilitated group support
- arrangement of exclusions through the Tasmanian Gambling Exclusion Scheme
- referrals to and from appropriate organisations, including other services within the Gamblers Help service suite
- locally-based gambling community education
- locally-based community capacity building.
Access the Gamblers Help in-person service by calling 1800 243 232.
Gamblers Helpline - telephone-based gambling specialist support services include:
- ‘Gamblers Helpline Tasmania’ seven days a week, 24 hours a day information, therapeutic counselling and referral service
- referrals to and from appropriate organisations, including other services within the Gamblers Help service suite
- with appropriate consent, follow up services for clients (e.g. callbacks, SMS follow-ups).
Access the Gamblers Helpline by calling 1800 858 858.
Gamblers Help Online – online gambling specialist support services include:
- gambling information and resources
- self-assessment and self-help tools
- counselling via email or chat.
Access Gambling Help Online at https://www.gamblinghelponline.org.au/.
Outcome of the Request for Grant Proposal (RFGP) Process
A RFGP process, which closed on Monday 4 March 2019, was conducted to appoint providers to deliver the in-person and phone based specialist support services for Tasmanians affected by gambling from 1 July 2019 to 30 June 2023.
The successful organisations are:
- in-person support service – Anglicare Tasmania
- phone-based support service – Turning Point, Eastern Health
The Gambling Help Online support service is a Nationally managed service through a Memorandum of Understanding between all Australian States and Territories. The current service provider is Turning Point, Eastern Health.