Communication and consultation are both essential during workplace change, but they serve different purposes.
Communication involves sharing information and keeping employees informed throughout the change process. This may include:
- explaining what is changing
- outlining why the change is happening
- providing updates on decisions and timeframes
- checking that employees understand the information provided.
Consultation is about seeking employee feedback and considering ideas, concerns or alternative approaches before decisions are made. This may include asking employees:
- How proposed changes may affect their work.
- What risks or issues should be considered.
- Whether there are alternative ways to implement change.
- What support may be needed.
Consultation provides employees with a genuine opportunity to contribute to workplace change.
