If you have completed the council's dispute resolution process and are still not satisfied, you can then lodge a formal complaint.

Submit your complaint on the form along with:

  • a statutory declaration verifying the information in your complaint is accurate
  • the prescribed fee (for 2025-26, this is $95.50).

In your complaint form, you must show you have either made reasonable efforts to resolve the issue using the council's internal process or explain why that process was not appropriate for your issue.