Password user guide

Check out this cheat sheet on how to use myPassword

(It's in A5 format, so you can print it and keep it somewhere handy)

Check out these new ITS Knowledge Base articles if you want to use the Microsoft Authenticator for security verification, instead of SMS, email or phone call!

How to install the Microsoft Authenticator app
How to setup the Microsoft Authenticator app

Password Policy

The password policy currently checks for the following complexity rules:

  • Password cannot be the same as any of the last three passwords used
  • Passwords must be eight (8) or more characters and contain at least one character from three of the following sets:
    • Upper case alphabetic (A-Z)
    • Lower case alphabetic (a-z)
    • Numeric (0-9)
    • Non-alphanumeric characters (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
  • Passwords must not be older than 90 days (meaning, you will be prompted to change your password every 90 days)
  • Passwords must not contain your username or your full name (these checks are not case sensitive)

After a password change, you may need to update your device.  The following guide will help with this process.

Updating your Device

After a password change, you may need to update your device otherwise you may find your account gets locked out.

Email (iPhone or iPad)

  1. On your device, go to Settings
  2. Go to Mail, Contacts, Calendars
  3. Select the DPAC Email account
  4. Clear the password field, and type in your updated password
  5. Tap Done.  The updated password will be verified.

ITS Support

Call ITS on: 6232 7700

The ITS Helpdesk is available from 8:30am to 5:00pm, Monday to Friday

Outside of standard hours, support of critical services is provided between 8am and 10pm, Monday to Sunday.