Skip to Content
Department of Premier and Cabinet

Complaints and Investigations

Councils are responsible for a wide range of activities. They make significant decisions that affect their communities.

To help you understand your council’s responsibilities, you can find out more about what councils do, how councils work and the roles and responsibilities of councillors and council staff.

Complaints

There are different types of complaints that can be made about councils, councillors (including mayors and deputy mayors) and council employees. Many complaints can be easily resolved.

Complaints are made to different organisations depending on the issue.

Find out more about complaints relating to:

Contact the Local Government Division on 03 6232 7022 to find out more about the complaints process or to help you understand who to lodge your complaint with.

Investigations

The Director of Local Government is responsible for administering the Local Government Act, 1993 (the Act), including formal investigations of non-compliance or offences under the Act.

To find out more about the investigation process or to download recent investigation reports, see the investigations web page.

Resources and related information

More information

To find out more about how to make a complaint, or to help you work out who to lodge your complaint with, please contact the Local Government Division: