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The Multicultural Language Services Guidelines for Tasmanian Government Agencies reflect the Tasmanian Government's commitment to the development of whole-of-government communication strategies that address language barriers.
The Guidelines aim to enhance access to interpreters and translated information for people from culturally and linguistically diverse backgrounds to enable equitable access to the full range of services.
The Guidelines provide guidance on the following matters:
The Guidelines provide guidance on the general principles and approach to be undertaken by agencies in the development of their own translating and interpreting policies and procedures, as well as the provision of multilingual information services specific to their core business.
The National Interpreter Symbol is a national public information symbol which provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services. Government service providers are encouraged to display the symbol in a variety of settings including client contact areas where language services are available. By displaying the symbol Tasmanian Government agencies indicate to people with limited English that they are committed to providing accessible and equitable services, and that they can arrange an interpreter if needed.
Tasmanian Government agencies should provide a direct link on their website contact details page to information on interpreters, which incorporates the National Interpreter Symbol.