In my previous role as Department of Education Secretary, I had the pleasure of working closely with DPAC on many successful whole-of-government projects. My respect for DPAC’s staff has continued to grow as I have immersed myself in the day-to-day work of the Department and its varied role as both a central agency supporting the State Service and delivering programs directly to the Tasmanian community. I want to thank everyone for welcoming me so warmly into the DPAC family and I acknowledge the professionalism, passion and depth of talent of our people.
After nearly four years as Secretary, in November 2017, Greg Johannes decided to leave the Tasmanian State Service. I’d like to acknowledge Greg’s contribution to the achievements of the Department for that period.
The first quarter of 2018 was an extremely busy one for DPAC with a State election held on 3 March. DPAC played a central role in preparing for the incoming government with planning beginning approximately 12 months in advance. This included providing advice to staff; preparing for transition corporate activities; monitoring election promises for all political parties; updating and providing advice on caretaker conventions; and other statutory and legislative requirements. It was a massive collaborative effort to ensure appropriate services during the Caretaker period and a smooth transition of government and services after the election. We have continued to assist with significant departmental restructures announced following the election.
DPAC also celebrated a major milestone in 2018 with 20 years of Service Tasmania. Events were held in every shop around the State and staff were presented with a commemorative pin to acknowledge their role in the exceptional delivery of service to the community. Three major projects to upgrade Service Centres in Devonport, Launceston and Hobart were undertaken, new services were added and improvements made to Service Tasmania online, and operational performance was the focus of continued development of the Government Contact Centre.
Emergency management and the subsequent recovery from emergencies has seen a significant body of work delivered over the past 12 months. This has included assisting with the development of the Tasmanian Government’s response to the Independent Review into the Tasmanian Floods of June and July 2016, the development and implementation of new whole-of-government recovery arrangements, and leading a project on Disaster Planning and Recovery for Tasmanian businesses. DPAC is now the central agency responsible for recovery and with the processes and governance set in place the Tasmanian Government is more prepared than ever to respond to future recovery efforts.
Some of our other key achievements throughout the year included:
This Annual Report contains many more examples of the quality work our people have delivered over the last 12 months. I’m proud to be a part of this collaborative and inclusive team who exemplify our DPAC values of excellence, customer focus, working together and professionalism.
I’m keen to explore how we work in DPAC, with each other and across the State Service and beyond. This means thinking about how we might be able to continue to improve our services and advice, while also ensuring that DPAC offers a diverse and rewarding work environment for its staff. I look forward to doing this in partnership across the State Service.
Department of Premier and Cabinet.
The majority of DPAC employees are female with numbers remaining stable over the past two years.
Part-time employment is slowly increasing, with a third of the DPAC workforce employed on a part-time basis. A majority of these employees are women.